Post by account_disabled on Jan 24, 2024 4:31:26 GMT
April passed for us, as for most companies, under the sign of quarantine. But we did and are doing everything so that our users do not feel the difference compared to “normal” times. We released five updates for them in April: new integrations, an improved payment process and much more. Reading time: 8 minutes 1. Messenger integration: beta version 2. Integration with SalesDrive Benefits of integration 3. Preset call categories 4. Convenient list of Ringostat integrations 1. Messenger integration: beta version At the beginning of April, we announced the release of Ringostat Messenger - a multi-widget for working in one window with leads from different messengers.
Now the manager Fax Lists does not need to keep corporate Viber and Telegram open, periodically checking the company’s Facebook. So there will still be a chance that he will miss the request while he is responding in another interface. Thanks to Ringostat Messenger, messages arrive in one window and the manager can communicate with clients there. Now, in addition to Viber and Telegram, we have also added Messenger to the extension. This will allow you to cover all communication channels that customers can write to. How it works: the client logs into corporate Facebook and writes a message.
The manager receives a pop-up notification that a new dialog has been added to the queue - even if the browser is minimized; the employee goes to Ringostat Messenger and takes the dialogue to work; then all correspondence takes place in Ringostat Messenger, while the client continues to write on Facebook; if several clients write at the same time, the dialogues will appear in the queue, and the manager will take them to work when he is free; an employee can view information about the client with whom he took on the conversation: which advertisement he came from, which pages he looked at most often, how many times he called, etc.; the manager can also raise the history of all active dialogues in the work.
Now the manager Fax Lists does not need to keep corporate Viber and Telegram open, periodically checking the company’s Facebook. So there will still be a chance that he will miss the request while he is responding in another interface. Thanks to Ringostat Messenger, messages arrive in one window and the manager can communicate with clients there. Now, in addition to Viber and Telegram, we have also added Messenger to the extension. This will allow you to cover all communication channels that customers can write to. How it works: the client logs into corporate Facebook and writes a message.
The manager receives a pop-up notification that a new dialog has been added to the queue - even if the browser is minimized; the employee goes to Ringostat Messenger and takes the dialogue to work; then all correspondence takes place in Ringostat Messenger, while the client continues to write on Facebook; if several clients write at the same time, the dialogues will appear in the queue, and the manager will take them to work when he is free; an employee can view information about the client with whom he took on the conversation: which advertisement he came from, which pages he looked at most often, how many times he called, etc.; the manager can also raise the history of all active dialogues in the work.